Apr 02, 2013
Creating a Mobile Center of Excellence in the BYOD Era
As companies take advantage of the productivity and operational benefits of providing employees with enterprise mobile apps, it’s become evident to enterprise IT leaders that there are a lot of moving pieces involved with enterprise mobility that need to be managed and monitored -- especially in the bring your own device (BYOD) movement. This includes efforts behind selecting, distributing, and managing mobile apps to be used by different sets of employees for various purposes. There are security and provisioning requirements needed to ensure that critical customer and proprietary company information that’s included in the mobile apps used by employees is properly protected, safeguarded, and distributed to specific workers with access rights. As companies seek to leverage the BYOD era – IDC forecasts that the number of smart devices entering organizations will top 140 million this year – visionary IT leaders are recognizing the need to develop a holistic enterprise mobility strategy. A growing number of companies are establishing Mobile Centers of Excellence (MCOE). Often managed by enterprise IT, MCOEs can provide companies with a universal function for managing mobility across all corners of the enterprise. MCOEs can provide enterprises with multiple business and operational benefits -- they can foster and communicate best practices around app development, employee security, app sharing and collaboration between key stakeholders and business partners, as well as governance through the use of mobile application management (MAM) solutions. Companies that utilize MAM solutions are able to provision and monitor enterprise apps and usage seamlessly without the need for extensive IT involvement, providing immeasurable benefits for resource-constrained IT shops. In addition, MAM solutions enable IT organizations to monitor and manage enterprise mobility apps and data easily. Enterprise IT can benefit from the creation of an MCOE in other ways. IT organizations can leverage existing processes and standards to oversee enterprise mobility deployment and usage. The use of effective mobile application software solutions can help reduce the amount of resources needed to address security or app maintenance/monitoring in a cost effective, scalable approach. Business and functional units can also benefit from MCOE initiatives. Business or functional leaders that are looking to deploy certain types of enterprise mobility apps (e.g. sales force automation, field service) are able to work with a centralized organization that has direct oversight for the installation, maintenance, and monitoring of mobile apps. Providing business and functional units with a single point of contact for mobile can help prevent mobile app projects from being deferred and generate employee productivity faster.