Customer Support

Welcome to Customer Support for Arxan Technologies. Arxan is committed to providing you with superior customer support for easy and rapid deployment of your application protection solutions.

Contacting Support

Customer Support is available from support engineers in the UK, US Eastern & Pacific time zones, and Japan/Korea, 9am to 5pm local time, Monday through Friday. You should expect a response within 4 hours of submitting a new case. Messages received after 3pm Pacific Time may not be answered until the following business day.


Phone: 855-99-ARXAN (855-992-7926)

Support portal:

Web Access

Arxan Technologies maintains a support portal at which allows you to open cases, update cases and review closed cases. It also contains KB articles that are deemed useful to resolve simple queries.


A Service for New Arxan Customers

Arxan’s customers are given a turbo start by providing a combination of Training and Services to help ensure that your first protection deployment is accurate and aligns with your unique protection design. Please click here to review a detailed description of TurboStart.